THE CONTRIBUTION OF MANPOWER DEVELOPMENT AND PERFORMANCE OF INSURANCE COMPANIES A CASE STUDY OF SANLAM INSURANCE (2020-2022)

Abstract

The research purpose was to examine the contribution of manpower development and performance of insurance companies, a case study of SANLAM insurance (2020-2022). The specific objectives of the study are to assess the effect of sale agents trainings on workers performance, to determine the importance of manpower development of SANLAM Insurance and to examine the relationship between manpower development and performance of SANLAM Insurance. The study used a descriptive research design in which both qualitative and quantitative techniques were utilized. Target population of the study comprised 260 manpower of SANLAM Insurance by using Yamane and Amin‟s formula, sample size is 158 manpower of SANLAM Insurance by selected randomly. The researcher distributed the questionnaires by using self-administered structured questionnaires and the data collected. The data was processed by using a statistical package for social sciences (SPSS) version 22.0 used to analyze the data collected through the questionnaire. The relationship between variables was established by using correlation model. To the findings based on objectives which the Respondents also strongly agreed that SANLAM insurance implements the training program based on the characteristics of manpower jobs, needs, experience, level of knowledge, and skills and motivation to train with a mean score of 4.3228 and standard deviation of 1.28821. Respondents also strongly agreed that the training practice of the organization has helped me to improve my performance since I joined SANLAM insurance with a mean score of 4.1076 and standard deviation of 1.38042. Respondents also strongly agreed that the job training technique of SANLAM insurance affects my knowledge, skill, and my performance with a mean score of 4.4051 and standard deviation of 1.08867. Respondents also strongly agreed that the job training technique of SANLAM insurance affects my knowledge, skill, and my performance with a mean score of 3.5886 and standard deviation of 1.81687.