Abstract:
The research purpose was to examine the contribution of manpower development and
performance of insurance companies, a case study of SANLAM insurance (2020-2022). The
specific objectives of the study are to assess the effect of sale agents trainings on workers
performance, to determine the importance of manpower development of SANLAM Insurance
and to examine the relationship between manpower development and performance of SANLAM
Insurance. The study used a descriptive research design in which both qualitative and
quantitative techniques were utilized. Target population of the study comprised 260 manpower
of SANLAM Insurance by using Yamane and Amin‟s formula, sample size is 158 manpower of
SANLAM Insurance by selected randomly. The researcher distributed the questionnaires by
using self-administered structured questionnaires and the data collected. The data was processed
by using a statistical package for social sciences (SPSS) version 22.0 used to analyze the data
collected through the questionnaire. The relationship between variables was established by using
correlation model. To the findings based on objectives which the Respondents also strongly
agreed that SANLAM insurance implements the training program based on the characteristics of
manpower jobs, needs, experience, level of knowledge, and skills and motivation to train with a
mean score of 4.3228 and standard deviation of 1.28821. Respondents also strongly agreed that
the training practice of the organization has helped me to improve my performance since I joined
SANLAM insurance with a mean score of 4.1076 and standard deviation of 1.38042.
Respondents also strongly agreed that the job training technique of SANLAM insurance affects
my knowledge, skill, and my performance with a mean score of 4.4051 and standard deviation of
1.08867. Respondents also strongly agreed that the job training technique of SANLAM
insurance affects my knowledge, skill, and my performance with a mean score of 3.5886 and
standard deviation of 1.81687.
