Abstract:
This study was carried out in order to show the possible causes of conflict in the workplace which
can occur in Rundoyi Project supported by Compassion International, to analyze the role of
servant leadership in conflict management of Rundoyi Project supported by Compassion
International, to find out the obstacles hindering leaders in conflict management of Rundoyi
Project supported by Compassion International, to suggest the strategies to be taken so that
servant leadership can manage conflict for the development of Rundoyi Project supported by
compassion international. The literature review was about the definition of terms and provided a
clear and concise explanation of key concepts, variables, and terminology used throughout the
study. The second chapter of this study was concerned with the methodology which the researcher
used in order to reach his objectives. For data collection the researcher used primary data from
questionnaire and secondary data from textbooks and academic reports. The study area was
Rundoyi Project supported by Compassion International Rwanda, which is located in Rutsiro
District. The study population was 221 people, including parents, the staff of Rundoyi Project and
the Executive Committee. Through the formula of Déperteau, the sample size became 21 people.
It is important to note that the findings of this study highlight the importance of leaders to create
environments of trust among their followers: it is the basis for the effectiveness of servant
leadership in reducing interpersonal workplace conflict. In addition, the findings showed that the
compromising style, used by servant leaders can reduce and manage conflict among the staff. We
can conclude that servant leadership is a tool to solve many conflicts, even in projects supported
by Compassion International.
